Healthcare

As global data volumes increased, a leading International Healthcare Group needed accurate, reliable information across care homes, clinics, hospitals, insurance, and workplace health services. Consolidated data management became essential for clear communication, operational efficiency, and meaningful analysis across its diverse operations.

We strive to give the very best service in all aspects of Healthcare. This means our mailings should also be of the highest accuracy. We achieved this accuracy with Hopewiser’s help and found the working relationship beneficial.

Alex

Manager, Healthcare

The Situation

With multiple databases for personal and corporate subscribers, former customers, and prospects, the Group faced duplicate records, outdated information, and fragmented data sources. They needed a single, accurate view of their customer base to improve marketing campaigns, analyse engagement, and optimise charging policies.

The Solution

The Group chose Hopewiser’s Bureau Service, a bespoke solution designed to cleanse, deduplicate, and merge large datasets without the cost of new software or staff training. Acting as a consultant, Hopewiser tailored the process to:

  • Identify and remove duplicate records
  • Correct inaccurate addresses
  • Flag deceased and goneaway records
  • Prepare data for seamless integration into internal systems

This approach ensured the Group could consolidate disparate data sources into one accurate, actionable database.

The Result

The Healthcare Group achieved:

  • A streamlined, accurate database for better customer insights
  • Improved marketing ROI through targeted campaigns
  • Cost savings via Royal Mail bulk mailing discounts
  • Reduced risk of reputational damage from incorrect communications

By transforming their data, the Group gained a clearer picture of customer engagement, enabling smarter decisions and stronger business outcomes.

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