Police

Hopewiser helps UK Police Forces maintain accurate address data with a cost‑effective, centralised solution. When a major competitor enforced costly upgrades, Hopewiser offered seamless integration, long‑term stability, and no forced changes, delivering efficiency, flexibility, and significant savings across critical operations.

Using Hopewiser’s product over the last 7 years has been extremely beneficial. We have a close relationship with both the Account Manager and Development team who are able to help with any issues that arise. Everyone is pleased they decided to move across all those years ago. Hopewiser is knowledgeable and professional. The solutions meet our needs and we are extremely appreciative of their support.

David

Project Lead, Police

The Situation

Hopewiser provides addressing tools to many Police Forces across the UK, helping them maintain accurate data for critical operations. Historically, most Forces relied on a major competitor for their address validation needs. However, a forced upgrade policy created significant challenges:

  • Short timescales for compliance
  • Risk of discontinued support without paying substantial fees
  • Costly rewrites of internal applications
  • Potential third-party upgrade costs
  • Downtime for implementation and testing

Faced with these cost and operational risks, many Forces sought a provider that could deliver:

  • Seamless integration with existing systems
  • Long-term stability without forced upgrades
  • A centralized addressing hub for efficiency and cost savings

Hopewiser offered a proof of concept to demonstrate the benefits before purchase:

  • Dramatically lower costs compared to the incumbent provider
  • Transparent licensing model with no hidden charges
  • Guaranteed no forced upgrades, backed by 40+ years of supporting legacy systems
  • Direct technical support from the developers who built the software

Hopewiser also provided flexibility in data sources, building files from ANY dataset, including:

  • Royal Mail PAF
  • AddressBase Premium
  • Full Electoral Roll
  • Bespoke in-house data

The Solution

To meet the Forces’ goal of consolidating addressing software into one central resource, Hopewiser recommended AddressServer.

AddressServer is ideal for large organisations using multiple applications across diverse platforms. It centralises address, postcode, name, and other lookups into a single location, delivering:

  • Fast performance for high-volume operations
  • Web management interface for ease of use
  • Seamless integration with existing systems

Hopewiser upgraded its competitor’s API technology, eliminating the need for:

  • Re-coding or interface changes
  • Additional user training
  • Expensive third-party licence costs

Integration was quick and efficient, with on-site technical support ensuring any minor issues were resolved immediately.

The Result

Following implementation, all aspects of name and address lookups within the Forces can now be accessed from a central resource, supporting:

  • Stop and search operations
  • Control room address lookups
  • Public enquiries

Benefits delivered:

  • 15–35% cost savings through reduced licence fees and overheads
  • Improved efficiency with instant access to accurate data
  • Enhanced decision-making thanks to reliable, consolidated information

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